Refund policy

Aura Lumières Jewelry – Return & Refund Policy

At Aura Lumières Jewelry, we take immense pride in the quality and craftsmanship of our pieces. Because our collections are highly curated, all sales are final, and we do not accept returns or offers for refunds due to change of mind.

We kindly ask that you review your order carefully before completing your purchase.

Damages, Defects, and Issues (Full Refund)

Your satisfaction is our absolute priority. We offer a full refund or replacement if your item arrives damaged, defective, or if you received the incorrect product.

Timeframe: You must inspect your order upon reception and contact us within 30 days of delivery.

Condition: To qualify for a deficit-related refund, the item must be unworn, unused, with all original tags attached, and in its original luxury packaging.

How to Report: Please contact our support team immediately at support@auralumieres.com with your proof of purchase and clear photographs of the defect or damage.

Once we evaluate the issue and verify the defect, we will process a full refund directly to your original payment method, or ship out a brand-new replacement at no additional cost to you.

Exchanges and Cancellations

Because we do not accept standard returns, we do not offer exchanges. If you receive a defective item and prefer a different design instead of a refund, please notify us during your claim, and we will do our best to accommodate your request based on stock availability.

European Union 14-Day Cooling-Off Period

Note: If you do not ship to the EU, you can completely remove this section.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible, your item must be in the exact condition you received it, unworn or unused, with tags, and in its original packaging along with proof of purchase.

Processing Your Defect Refund

Once your defect claim is inspected and approved, a full refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the transaction to your account.

If more than 15 business days have passed since your claim was approved and you have not received your funds, please reach out to us at support@auralumieres.com